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Booking Terms and Conditions
The terms and conditions of this contract are made between the owner of the villa and you, the renter.
Check-In; Check in time is 4pm or later. The villas are being cleaned prior to this. Please make arrangements to arrive
after 4pm. If you need to check-in earlier please notify us in advance and we will try to accommodate you.
Check-Out; Check out time is 10am. Please vacate the villa by 10am to allow for proper cleaning before the next guest
arrives. Failure to vacate on time could result in additional charges or loss of security deposit if prior arrangements have
not been made.
Deposit - £150 ($270) is required to reserve our villa. This is non-refundable in the event of cancellation. The reservation
deposit is applied toward the total rental cost.
Balance; the balance is due eight weeks prior to your arrival date. Minor amendments to the booking are undertaken at
the owners discretion (subject to availability). Failure to pay balance by due date could result in the cancellation of your
reservation.
Cancellation Charges; We must be notified in writing (e-mail) as soon as possible in the event of cancellation. Should
you cancel after the deposit is paid but before the balance is paid, your deposit is forfeited. If you pay the balance earlier
than the due date and have to cancel before the due date then we will refund the balance amount (not including the reservation
deposit). Once the full balance of your holiday is paid, and your arrival date is less than eight weeks away then 100% of
the cost is forfeited if you cancel, and you must recover the loss from your travel insurance. We cannot refund unused days
(if you arrive late or depart early). WE STRONGLY ADVISE ALL CLIENTS TO ENSURE CANCELLATION COVERAGE IS PROVIDED FOR WITHIN
THEIR TRAVEL INSURANCE POLICY!
Changing Dates We will consider changing dates within 1 month of your original arrival date (before or after) IF the
villa is available.
Pets & Smoking; Pets and smoking are not permitted in or around our villas.
Security/key Deposit; A refundable security deposit of $360 or £200 must be sent with your holiday balance (final payment)
and this will be refunded in full within approx. 14 days of your departure, providing there have been no breakages, damage
or loss of keys, etc.if applicable. Please be aware that you can be held liable for damages in excess of $360/£200 and by
agreeing to these terms and conditions you will be charged for any damages in excess of the security deposit. You may also
be liable for court costs, attorneys fees,etc to recover damages. For groups whose ages are all less than 22 years, a security
deposit of $1000 is required. The bottom line is "take care of the villa and you'll get your security deposit back."
Please be aware that our homes are inventoried for contents, including towels, linens, kitchen utensils and flatware, Cds,
DVDs and video games and systems, hair dryers, etc. Missing items can cost you the security deposit. Failure to clean hired
BBQ grills after use or leaving dirty dishes/pots/utensils in the sink or dishwasher without starting it with automatic dish
soap could result in a $50 charge against your security deposit. We don't require our guests to do much before their departure
but common courtesy dictates that guests leave the home in a good condition.
Maximum Capacity; The maximum capacity the villa will accommodate is 8 plus a baby.
Exceeding maximum capacity will forfeit your security deposit in its entirety. Our management team will assess your group
when you check-in for total number of guests. Please dont try to exceed these capacities.
Final Confirmation; Upon receipt of your balance payment and your completed and signed booking form we will provide you
with a confirmation e-mail.
Direct access to the villa is provided, without seeing the manager, you will receive an email from us with the lock code
to the villa and instructions about 3 weeks prior to your scheduled arrival date.
Accommodation:
During your occupation of the villa we expect you to take all reasonable responsibility for the safety and security of
the property(e.g. ensuring that the property is secure when you go out and supervising children to avoid domestic hazards
and accidents). We will not be held responsible for accidents in the home or the pool area and recommend that children are
supervised at all times whilst in or near the pool area. Pool safety fence and pool door alarms are provided and we recommend
you use them at all times.
We will do everything possible to ensure you receive all amenities available within the villa, however, we cannot be held
responsible for any withdrawal of amenities within the villa due to breakdown of equipment or appliances in or around your
vacation home during your stay.
All personal items and valuables are your own responsibility and we will not be held responsible for reclaiming items
left in the vacation villa after your party has departed. Please take every precaution to secure your valuables when you are
not in the villa. CHECK WITH YOUR TRAVEL INSURANCE FOR COVERAGE AGAINST THEFT, ETC.
Please be aware that the villa is situated within a mixed community of vacation homes and residential homes. We cannot
therefore, be held responsible for any on-going construction, alterations to existing homes or any noise or nuisance on or
around the housing development.
Our Villa is SELF CATERING. Although we provide towels, linens, starter toilet paper and courtesy soaps in each bathroom,
etc., we don't supply enough of these items for your entire stay. You will need to purchase items such as laundry detergent,
regular size soaps, shampoos, etc to meet the needs of the size of your party and the length of your stay.
Pool Heat; Our pool is heated with an electric heat pump. Solar heat (from the sun) may be adequate from May to October,
however, during the months of November to April extra heat via the electric heat pump is recommended to provide for comfortable
water temperatures. If extra heat is desired please request this before your balance payment is due. Extra heat via the electric
heat pump is $30/£15 per day or $200/£100 per week. We cannot guarantee the temperature of the heated pool as this will vary
according to several factors; the main one being prevailing weather conditions. There are no refunds for pool heat because
of weather conditions or non-use of the pool.
Liability; During your stay, our management and we will not accept any liability whatsoever for death, personal injury,
accidents, illness, loss or damage to persons or property, however caused. We do our best to provide a safe environment for
our guests but you assume full responsibility for all persons in your party. Please keep a close eye on your children and
keep them from potential harm.
By agreeing to these policies you hold us and our agents blameless and free from lawsuits for any injury to your party
or loss of your personal property that may occur during your stay.
Force Majeure; We cannot be held responsible for or liable in respect of loss, damage or changes caused by force majeure
such as strikes, floods, closure of airports, weather conditions or other events beyond our control.
Complaints; in the unlikely event of a complaint during your stay, this must be referred to the management company immediately
during your stay and not the villa owners. Complaints relating to how clean the villa or any of it's amenities are, and discovered
damages, must be reported to the management company within 24 hours of arrival or you have no recourse for those issues. All
complaints must be submitted to the management company on our complaint form which will be supplied to you from the management
company when you call. This form is designed to completely document the conversations of both guest and management to avoid
misunderstanding and inaccuracies. It is also used to document corrective actions taken. If you make a complaint you must
give management access to the house to confirm the problem and take corrective action. Failure to allow management to make
corrective actions releases the management company and the villa owners from any claim for compensation or any liability and
recourse from you.
Changes To This Contract - We reserve the right to make minor changes to this contract without notice to you. In the event
of major changes to this contract, you will receive a revised contract for your review and signature.
Payments - Any payment for reservation whether deposit or in full constitutes acceptance of these terms in their entirity.
I/We have read and understood and I/We agree to accept and abide by the terms and conditions of the booking, as detailed.
I/We accept that I/We act for all persons for whom the booking is made and confirm that I/We are authorized to act on
their behalf.
Failure to return signed copy of full terms and conditions could result in cancellation of my reservation and forfeiture
of my reservation deposit.
I Accept the Terms and Conditions of this Contract.
Signature
Date
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